Store policies

Shipping policy

Direct FedEx delivery

Orders totaling $100 or more before coupons receive free standard shipping. Orders below that threshold have a flat $5 shipping fee. Any applicable tax is calculated during Stripe checkout.

After payment, Harbor Lane places the order with its source using the delivery address entered at checkout. Merchandise normally ships directly to the customer by FedEx. Tracking is added to the member account for signed-in purchases and emailed to the checkout email when it becomes available.

Delivery dates are estimates, not guarantees. Customers are responsible for entering a complete and accurate delivery address. Contact Harbor Lane promptly if an address needs attention.

Exchanges, refunds & cancellations

Free exchanges. No change-of-mind returns.

Our exchange-first policy helps us keep prices low. We do not accept routine change-of-mind returns for a refund, but we offer free exchanges within 30 days of delivery as described below. If we cannot provide an exchange or replace a missing, damaged or incorrect item, we will refund the affected item to the original payment method.

This policy also applies to sale items, purchases using coupons, and accepted offers. It does not remove the replacement protection described below.

Signed-in customers may request cancellation of the entire order from their account before Harbor Lane places the retailer order. Every cancellation requires owner approval. Guests can request cancellation by emailing us with their order number. Once the retailer order has been placed, it can no longer be cancelled through the website.

If an item becomes unavailable after checkout, Harbor Lane will refund the unavailable item to the original payment method and continue any remaining available items.

Approved refunds are returned to the original payment method. Banks may take several business days to display them. Nothing in this policy limits rights that cannot legally be waived.

30-day free exchanges

A different fit, without extra shipping costs.

Contact Harbor Lane within 30 days of delivery to request an exchange. Items must be unworn with their tags attached. Harbor Lane covers both the shipping back to us and the shipping of the replacement; there is no exchange shipping charge.

Email harborlanejmc@proton.me with your order number, the item, and the size or replacement you would like. We will confirm availability and provide a prepaid return label and instructions. Please contact us before sending anything back; do not send items directly to the retailer without our instructions.

If the requested replacement is unavailable, we can discuss an alternative with you. If we cannot arrange a replacement, we will refund the affected item to your original payment method. Any price difference for a different product will be agreed with you before proceeding.

Our replacement guarantee

100% covered: missing, damaged or incorrect items.

If your package is missing or an item arrives damaged, incorrect, or materially different from what you ordered, Harbor Lane will replace the affected item at no cost, including any required return shipping and replacement shipping. If we cannot replace it, we will refund the affected item to your original payment method.

Contact harborlanejmc@proton.me as soon as you notice the issue. Include your order number and a description; photos of damage, the incorrect item, or packaging help us resolve the problem where available. We will review the order and delivery details and arrange the next steps. Missing-package claims do not require returning an item you did not receive.

The unworn-and-tags condition for routine exchanges does not exclude an item that arrives damaged or incorrect. This guarantee covers these delivery and order problems; it is not an unrestricted money-back or change-of-mind return guarantee.

Privacy notice

How we handle your information

Harbor Lane collects the information needed to provide optional customer accounts, process purchases, deliver orders, prevent fraud, provide support, and send order updates. Accounts can be created using a username and password without email. Checkout requires an email for receipts and tracking, plus the delivery information needed to fulfill the order. We also retain order history, support messages, and account activity. Recovery codes are stored as secure hashes, not readable codes.

Stripe securely processes payment information; Harbor Lane does not receive or store full card numbers. Supabase supports account authentication and private shop data, Resend delivers transactional email, and shipping information is provided to the retailer and carrier to fulfill orders.

Harbor Lane does not exchange customer information for money. Advertising measurement disclosures to Google and Meta may be considered sharing or targeted advertising under some privacy laws. You can turn these disclosures off using “Do not sell or share my personal information” or “Privacy choices” at the bottom of a public page. Information may be retained as reasonably necessary for orders, support, accounting, fraud prevention, and legal obligations.

Optional first-party analytics helps us understand visits, product interest, and shopping steps. Analytics runs only when you allow it; declining does not affect shopping. It uses a random browser identifier lasting up to 30 days and a session identifier that renews after 30 minutes of inactivity. These identifiers do not contain your name or email. Visit records are retained for up to 90 days and removed during subsequent measurement processing. We do not record form contents, passwords, payment details, full referring URLs, or browsing activity on other websites. No advertising analytics service receives these records.

Use “Privacy choices” at the bottom of a public page to change your choices. Do Not Track and Global Privacy Control signals disable optional measurement. Account registration dates and order records are kept separately to operate the store and report business activity. Temporary, hashed network identifiers may be used for abuse prevention, not visitor identification.

For visitors our hosting provider identifies as being in the United States, Google and Meta advertising measurement can start automatically after the privacy notice is displayed, unless you have opted out or your browser sends a privacy signal. We use country-level request information for this decision, not a request for precise device location, and do not store the country in the advertising preference. Outside the U.S., or when country information is unavailable, these tags wait for your affirmative choice. Existing refusals remain in effect; unknown choices are not automatically enabled when a previous optional-measurement refusal exists. Dismissing the notice is not recorded as consent. Shopping does not depend on allowing measurement.

When enabled, Google’s tag can receive public page information, ad-click identifiers, device/network information, and a confirmed purchase’s order reference, currency, and merchandise value after discounts (excluding shipping and tax). Google cookies help attribute orders to ads; our tag requests a 30-day cookie lifetime. We do not send customer names, email addresses, phone numbers, delivery addresses, account credentials, or checkout session links. Enhanced conversions and personalized advertising are disabled. Google processes measurement under its privacy policy. You can opt out or change individual choices in “Privacy choices”. Advertising conversion reports are not the store’s final profit or refund ledger.

Optional Facebook & Instagram measurement

Meta measurement follows the U.S. opt-out and non-U.S./unknown-location opt-in rules above. If enabled, Meta receives shopping events (public page visits, product identifiers, adding an item to the bag, starting checkout and verified live purchases), purchase currency and merchandise value after discounts, a one-way purchase-event identifier, ad-click identifiers, cookies and device/network information. This helps measure advertising and improve ad delivery. It does not guarantee a sale or represent the final refund or profit ledger.

We do not upload customer lists or send names, email addresses, phone numbers, shipping addresses, passwords, payment details, form contents or private checkout links to Meta. Automatic advanced matching and automatic event detection are disabled. The tag runs in a separate measurement document rather than on account or payment forms. Our click-attribution cookie lasts up to 30 days; Meta also manages its own browser identifiers. Meta handles received information under its Privacy Policy.

You may opt out of Meta measurement without losing access to shopping. Turning it off stops future events and clears Meta measurement cookies set on this site, but does not recall events already sent. Do Not Track and Global Privacy Control disable optional measurement. These preferences do not enable customer-list uploads or contact-detail matching. Your explicit settings and the date and notice version of your choice are saved in this browser; automatic U.S. eligibility is not saved as affirmative consent.

Terms of use

Shopping and account access

Anyone may browse and check out as a guest. A free account is required to make offers, save items, and use account-based live chat. Customers are responsible for safeguarding their password and recovery code. Email may be added and verified later for account notifications. Printed invitation offers already issued remain subject to their coupon terms.

Prices and availability can change until checkout is completed. Harbor Lane checks source availability regularly, but an item is not guaranteed until the retailer order is successfully placed. Orders may contain multiple products and may arrive in separate packages.

Harbor Lane is operated by David Mustafa and is the independent reseller responsible for your purchase and customer support. It is not affiliated with, endorsed by, or operated by J.McLaughlin. Product names and trademarks belong to their respective owners. Learn how Harbor Lane fulfills orders.